About our company and why we do what we do.
The main management team worked with the inception of Document Management and Office Automation in the eighties and installed one of the IT82 pioneering projects sponsored by the UK government.
This small group of friends agreed in 2002 to take over the UK sector of the business they were working for and formed ADG Associates.
2006 saw the demand for a browser-based system and following investment from the US, the company was renamed Hershey Systems.
This also lead to a new product being added to the portfolio mainly targeted at Higher Education.
In 2010 the US investment was taken over by the Management team and Hershey Systems became fully British owned.
Our idea was simple; provide document based solutions through innovative funding methods.
When deploying Hershey’s Software solutions,
our clients can be confident that their investment is backed by excellent support services.
Hershey’s dedicated support team is focused on providing the best customer service possible.
Service Level Agreements
Whilst most of our customers are happy with our standard Service Level Agreement, Hershey Software understands that different organisations will have different needs and requirements in this regard and are therefore flexible in their approach to the support services they can offer and can implement specific SLAs either on a temporary or permanent basis.
Talk to us about your specific requirement.
Project Management and Professional Services
Hershey’s professional services organisation is committed to providing outstanding service by delivering projects on time and within budget.
Hershey follows a structured implementation methodology to make sure our services engagement meets our clients’ expectations.
Hershey provides comprehensive training programs designed to ensure our clients become productive and self-sufficient in a short amount of time.
Hershey offers both hands-on classroom and on-site training to guarantee our clients receive complete knowledge transfer.
Additional training can be provided using half day workshops and webinar style training saving you both time and money and accelerating the adoption of new features and procedures that need implementation.